Mike's Tech Shop is looking for a few good geeks

We are constantly looking for the best and friendliest IT techs. Our business is built on great techs who also provide great customer service. Mike's Tech Shop provides competitive compensation, good benefits, terrific traning, and room for advancement. If you are a terrific IT troubleshooter and customer-focused person, we are looking for you.

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We are looking for candidates with the following:

  • Sales experience at an Apple Store or Apple Service Provider.
  • Great attention to detail.
  • Outstanding customer service skills.

In your role as Store Associate, your daily responsabilities will include:

  • Sales of Apple computers, accessories and Apple related 3rd-Party products.
  • Answering customers' questions and concerns.
  • Triage and check in of Apple devices and hard drives brought in for service

This job will provide you with extensive training and tremendous career growth opportunities.

Our entire business is built on providing the best Apple retail sales and service experience in New York and we are looking for a person who is willing to go above and beyond.


The job has two primary requirements: good troubleshooting skills, and good client management skills.

  • You will be the primary point of contact for our company with the clients you service, and you must maintain a good working relationship with them including: managing client expectations, providing quality consulting, guidance, and advice about their IT systems.

  • You will be working with a team of consultants and you will need to carefully document your work and your client environments. You will need to work well with colleagues and customers.
Technical Requirements:

  • Excellent troubleshooting skills.
  • Active Directory
  • Microsoft Exchange
  • Microsoft Windows Server
  • Fundamentals of networking
  • Mac support experience

The job has two primary requirements: good troubleshooting skills and good customer service.

  • You will be working with a team of support people and will report to the help desk manager. This is an entry level position to our organization.
  • You have to be able to provide level one troubleshooting and quality support. Equally important you have to engage the user and make them feel comfortable and taken care of. Users must be reassured that you have the knowledge and experience to help them or that if you cannot you will refer their issue to the appropriate party to handle it. In short, customer care is as important as troubleshooting.
  • You will be the primary point of contact for our company with the clients you service, and you must maintain a good working relationship with them including: managing client expectations, providing quality consulting, guidance, and advice about their IT systems.
  • You will be working with a team of consultants and you will need to carefully document your work and your client environments. You will need to work well with colleagues and customers.
Technical Requirements:

  • Excellent troubleshooting skills.
  • Microsoft Windows
  • macOS
  • Microsoft Office
  • Basic Networking