Blog Archives

Field Tech – Mac and Windows

Position Summary

As a field consultant you will travel to different clients daily performing troubleshooting and software repairs for corporate clients in Manhattan.

The job has two primary requirements: good troubleshooting skills and good client management skills. You will be the primary point of contact for our company with the clients you service and you must maintain a good working relationship including: managing client expectations, providing quality consulting, guidance and advice about their IT systems.

You will be working with a team of consultants and you will need to carefully document your work and your client environments. You will need to work well with colleagues and customers.

Technical Requirements
  • Excellent troubleshooting skills
  • Active Directory
  • Microsoft Exchange
  • Microsoft Windows Server
  • Fundamentals of networking
  • Mac support experience

Send resume and optional cover letter

Medical and 401K

Posted in Careers

Open-Box Specials

It’s not shrink-wrapped.

That’s about the only difference you’ll see between purchasing a new machine and an open-box special at Mike’s Tech Shop. These machines are still new, they still have the same AppleCare guarantee, and best of all, they’re discounted by 10%.

Open-Box Specials: Saving you money at the cost of shrink wrap.

21″ iMac

iMac 21.5″ 2.9GHz quad-core Intel Core i5 8GB 1TB NVIDIA GeForce GT 750M with 1GB

Was $1499, Now $1349

Posted in Homepage

Mac and Windows Help Desk Tech

Position Summary

As a help desk technician you will answer incoming calls from a variety of users, provide basic troubleshooting and document all your work. As a first level support tech, you will need to be able to walk users through procedures, ask basic questions.

The job has two primary requirements: good troubleshooting skills and good customer service. You have to be able to provide level one troubleshooting and quality support. Equally important you have to engage the user and make them feel comfortable and taken care of. Users must be reassured that you have the knowledge and experience to help them or that if you cannot you will refer their issue to the appropriate party to handle it. In short, customer care is as important and troubleshooting.

You will be working with a team of support people and will report to the help desk manager. This is an entry level position to our organization.

Technical requirements
  • Excellent troubleshooting skills
  • Microsoft Windows
  • Mac OS X
  • Microsoft Office
  • Basic networking

Send resume and optional cover letter

Medical and 401K

Posted in Careers