Mike's Tech Shop is looking for a few good geeks

We are constantly looking for the best and friendliest IT techs. Our business is built on great techs who also provide great customer service. Mike's Tech Shop provides competitive compensation, good benefits, terrific traning, and room for advancement. If you are a terrific IT troubleshooter and customer-focused person, we are looking for you.


We are looking for candidates with the following:

  • Sales experience at an Apple Store or Apple Service Provider
  • Great attention to detail
  • Outstanding customer service skills

In your role as Store Associate, your daily responsabilities will include:

  • Sales of Apple computers, accessories and Apple related 3rd-Party products
  • Answering customers' questions and concerns
  • Triage and check in of Apple devices and hard drives brought in for service

This job will provide you with extensive training and tremendous career growth opportunities

Our entire business is built on providing the best Apple retail sales and service experience in New York and we are looking for a person who is willing to go above and beyond


Position Summary

MTS is looking to add a member to our service desk team. The ideal candidate has some IT support experience, has a great phone presence and good troubleshooting skills. They can balance creative and technical problem-solving, customer service, and collaboration to ensure that clients can access and utilize the software and resources they need for work.

Job is primarily remote initially but some office time will be required so you will need to live in New York or the LA area. In office time may increase over time as your responsibilities increase. You must have a quiet space to take calls.

Responsibilities

  • Field incoming help requests, determine proper routing, begin triage, follow-up and update customer and status information
  • Resolve IT support requests including hardware and software issues, research issues, resolve technical problems, and escalate advanced cases
  • Perform and coordinate remote support, as well as occasional on-site support, including software installation and upgrades as well as operating system and software configuration
  • Produce and maintain technical and operational documentation
  • Work with more senior staff to complete assigned projects within specified timing and guidelines
Requirements

  • Proven experience as a service desk technician or other IT support role
  • Excellent communication skills, both verbal and written
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
Nice To Have

  • Experience repairing Apple or PC hardware
  • Experience using online business tools, e.g. Google Workspace (formerly G-Suite), Microsoft 365, or Okta
  • Experience with modern networking systems, e.g., Cisco Meraki or Ubiquiti Unifi
  • Creative application experience, e.g., Adobe Creative Cloud

This is an entry-level position to our organization. There are many opportunities for advancement. Many of our current employees started at our service desk and have gained experience, moving up to more senior positions within the company. This is a full time job with benefits including Medical and 401K. We look forward to hearing from you.


Position Summary

MTS is looking to add a member to our tier two service team. The ideal candidate has strong Mac IT support experience, brings good process and has refined troubleshooting skills. They can balance creative and technical problem-solving, customer service, and collaboration to ensure that clients can access and utilize the software and resources they need for work.

Work-weeks are a mix of onsite and WFH, so you will need to live in New York or the LA area. You must have a quiet space to take calls when WFH.

Responsibilities

  • Resolve IT support requests including hardware and software issues, research issues, resolve technical problems, and escalate advanced cases
  • Produce and maintain technical and operational documentation
  • Work with senior staff to complete assigned projects within specified timing and guidelines
  • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage tickets & projects
  • Administration of various SAAS tools in use by our clients
  • Collaborate with our engineering & logistics teams to roll out new technologies and improve and optimize our solutions.
  • Drive team projects to complete tasks on time and to specifications.
  • Supporting all levels of an organization, up to and including company executives
Requirements

  • Proven experience as a Mac service desk technician or other Mac IT support role
  • Good comprehension of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve moderately complex technical issues
  • Comfortable working in mixed-platform environments
  • Familiarity with common online business & SAAS tools
  • Familiarity with TCP/IP networks
  • 3-5 years of IT desktop support experience in an enterprise or field environment
  • Excellent hands-on and remote customer service skills
  • Ability to work independently and within a team environment
  • Able to prioritize and address multiple tasks and projects in a dynamic work environment
  • Process creation and documentation experience
  • Strong interpersonal and communication skills, strong work ethic and positive attitude
Nice To Have

  • Experience repairing Apple hardware
  • Experience using online business tools, e.g. Google Workspace (formerly G-Suite), Microsoft 365, or Okta
  • Experience with modern networking systems, e.g., Cisco Meraki or Ubiquiti Unifi
  • Creative application experience, e.g., Adobe Creative Cloud
  • Familiarity with other SAAS tools
  • Experience managing MDM tools such as Jamf Pro
  • Experience with the Atlassian suite of products; Jira, Confluence, Jira Service Manager
  • Previous experience with identity management tools i.e Okta, Jumpcloud, Azure
  • Windows desktop, server and/or Active Directory knowledge
  • Willingness to automate yourself out of a job ( If you can do this, we will always find more work for you )
  • Networking & Internet services experience i.e. VPN, DNS, DHCP, STP

This is a mid-level position in our organization. There are many opportunities for advancement. This is a full time job with benefits including Medical and 401K. We look forward to hearing from you.

Employment Type

Full-time


Position Summary

Responsibilities

  • Communicating with customers
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information per email.
  • Keeping up with product and service information and updates.
  • Maintaining customer database of current and potential customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about current products and services.
  • Upselling products and services.
  • Closing sales.
Requirements

  • High school diploma/GED.
  • Previous experience in a call center or a related sales position preferred.
  • Proficiency in Microsoft Office and CRM software such as Salesforce.com.
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Excellent phone skills.
  • Exceptional customer service skills.
  • Strong listening and sales skills.

$50,000 salary + commission, medical (50%/50%), 401K with matching, paid vacation, sick time, etc. We look forward to hearing from you.