Mike's Tech Shop is looking for a few good geeks

We are always on the lookout for the best and friendliest Apple techs. Our business is built on great techs who also provide great customer service. Mike’s Tech Shop provides competitive compensation, good benefits, terrific training, and room for advancement. If you are a terrific Apple hardware tech and customer-focused person, we are looking for you.


Position Summary

Are you an experienced computer technician looking for an opportunity to use your skills in a rewarding environment with room for growth and learning? Are you confident with your ability to troubleshoot computer issues over the phone and in person? Do you take pride in your work, aspire to be the best and have a competitive streak that only gets stronger when you work with other gifted and talented individuals?

Mike's Tech Shop, NYC's Apple Premium Service Provider, is a fabulous place to work! We're a rogue squad of tech rebels looking to help lovers of Apple devices. We sell and repair Macs, iPhones, iPads and more. We are an authorized provider of sales and service. We love music and Star Wars and fixing things. We do amazing work with professional data recovery tools and processes which we'll teach you.

Responsibilities

  • Helping to check in and diagnose repairs.
  • Performing break-fix repairs on Macs (mostly) and iPhones quickly and accurately.
  • Communicating with customers regarding the status of repairs and advising the best course of action.
  • Focusing on customer delight, taking great satisfaction as you rebuild not only computers, but also relationships with customers.
To be a great fit, you have:
  • Computer tech background, ideally 1+ year(s) experience as a certified Apple hardware repair technician.
  • Experience interacting with customers in person and on the phone.

As a reward for your work you will become part of a dynamic workplace with room to grow and build a solid and valuable career. This position is a great springboard for ambitious people looking to build a career in IT, leading to opportunities in the retail and corporate IT fields.

Full-time employees receive comprehensive benefits including medical coverage, 401(k) match, and a competitive salary. Best of all, Mike's Tech Shop has no overnight shifts!

If this sounds like the kind of challenging and exciting career you're looking to build, we want to hear from you!


We are looking for candidates with the following:

  • Sales experience at an Apple Store or Apple Service Provider
  • Great attention to detail
  • Outstanding customer service skills

In your role as Triage Specialist, your daily responsabilities will include:

  • Triage and check in of Apple devices and hard drives brought in for service
  • Sales of Apple computers, accessories and Apple related 3rd-Party products
  • Answering customers' questions and concerns

This job will provide you with extensive training and tremendous career growth opportunities

Our entire business is built on providing the best Apple retail sales and service experience in New York and we are looking for a person who is willing to go above and beyond


Position Summary

Responsibilities

  • Assign repairs to techs
  • Adjust turn around times for repairs
  • Follow up on stalled repairs
  • Supervise communications with customers
  • Verify compliance with Apple repair procedures
  • Maximize benefits from Apple relationship
  • Ensure all policies and procedures are followed
  • Manage, mentor, guide and supervise store staff
  • Handle customer service issues
  • Maximize sales and profit in the store
Requirements

  • Experience managing people in a retail environment
  • Excellent customer service & interpersonal skills
  • Experience with reporting, managing and organizing data
Nice to Have

  • Previous experience at an Apple Store

This is a mid-level position in our organization. There are many opportunities for advancement. This is a full time job with benefits including Medical and 401K. We look forward to hearing from you.