As a help desk technician you will answer incoming calls from a variety of users, provide basic troubleshooting and document all your work. As a first level support tech, you will need to be able to walk users through procedures, ask basic questions.
The job has two primary requirements: good troubleshooting skills and good customer service. You have to be able to provide level one troubleshooting and quality support. Equally important you have to engage the user and make them feel comfortable and taken care of. Users must be reassured that you have the knowledge and experience to help them or that if you cannot you will refer their issue to the appropriate party to handle it. In short, customer care is as important and troubleshooting.
You will be working with a team of support people and will report to the help desk manager. This is an entry level position to our organization.
- Excellent troubleshooting skills
- Microsoft Windows
- Mac OS X
- Microsoft Office
- Basic networking
Medical and 401K