Data Recovery

We can recover from the following:

• Hard drives and Solid State Drives (SSDs) in Macs, Windows or Linux
• T2 Security Chip Macs
• Macs with soldered-on storage
• External Hard Drives
• RAID drives
• Fusion drives
• SD and Compact Flash Cards
• Flash Drives
• iPhone 4 and above
• iPads

If a hard drive is healthy, the data can be transferred from the drive.
If the hard drive is experiencing issues, it is failing and a data
transfer cannot be done. When a hard drive fails, data recovery is
required to extract any data from it.

The data recovery diagnostic is $75 per drive. After the diagnostic is
performed, we contact you with a data recovery quote. The quote is
dependent on how much labor is involved. Recoveries range between
$300-$1,200 in addition to the diagnostic fee. When we call you with a
quote, you can decide if you wish to proceed with the recovery. Some
types of recovery have a flat rate in addition to the diagnostic fee:
deleted data cases, SD card, and Compact Flash recoveries are a $300
flat rate; iOS recoveries are a flat rate of either $300 or $400. RAID
recoveries have custom pricing based on a variety of factors.

We do! We offer 25% off of our standard Data Recovery rates. A school ID, transcript, or paystub is required.

We have a 80% success rate. If we cannot recover your data, we can send
your drive to our lab partner, DriveSavers (www.drivesavers.com) for a
free evaluation.

This depends on how many recoveries we are working on and how difficult the data recovery is.

Yes! We offer expedited service. Instead of a $75 diagnostic fee, the
Rush Diagnostic is $200. The Rush Diagnostic allows you to cut the line
and your recovery is worked on immediately instead of being placed in
line. While the speed of the recovery is dependent on the health of the
drive, the average Rush Recovery is completed within 1-3 business days.
Just like any recovery, we still call with a quote. You are not
obligated to proceed with the recovery even though you paid for a Rush
Diagnostic.

Maybe. Applications included with macOS or OS X (like Photos, iMovie,
Safari, etc.) are easily re-installable so we don’t try to recover them
from your data because they could be corrupt. The data created in those
applications (like your Photos library, for instance) is what we aim to
recover. If you have purchased applications (such as Microsoft Office or
Adobe Creative Suite, etc.), you should be prepared to reinstall them.

In most cases, the organization can be recovered. If we are recovering
data from and repairing your Mac, we try to make your data look they way
it did before the drive failed. The one situation where it is difficult
to recover the organization (and filenames) is when we recover data
that has been deleted from your drive.

In most cases, no. Our data recovery quotes are not dependent on the size of the drive.

We are sometimes able to recover deleted data. If your data was deleted,
turn off your computer or disconnect the external hard drive
immediately and do not turn it back on. The longer the computer or drive
stays powered on, the less of a chance we have of recovering the data.
Computers with solid state drives are typically less recoverable in our
experience due to the underlying nature in which SSDs operate.

If we are not able to recover your data, you do not pay anything besides
the diagnostic fee. If we cannot recover your data, we can send your
drive to our lab partner, DriveSavers (www.drivesavers.com) for a free
evaluation.

You can choose how you get your data back! Your target drive can be an
external hard drive, a flash drive, a DVD, onto a new Mac, or onto your
repaired Mac if we are also replacing your Mac’s hard drive. If we are
putting your recovered data onto your Mac, we try to make your data look
as close as possible to how it did before the drive failed.

You are welcome to supply your own external hard drive for us to use as a
target as long as you trust it to safely hold your data and it is blank
or okay to be erased. If you do not have one, we sell external hard
drives from several leading brands such as Glyph, LaCie, G-Drive, and
Seagate.

Data recovery is not covered by AppleCare+. AppleCare+ does cover the
replacement of the hard drive but not the data. We can recover your data
and then replace your drive under AppleCare+.

Your data should be backed up in more than one location. We recommend
backing up to at least one physical location (such as an external hard
drive) and one cloud location. While it is rare for your computer’s hard
drive and your backup drive to fail at the same time, we have seen it
happen. Other reasons to consider more than one location for a backup
are theft, loss, flooding, or power surges. You can never be too careful
and have too many backups! We are big fans of Time Machine as well as
cloud services such as iCloud, Backblaze, and Crash Plan.

The answer is as often as you need to. Most home users are OK if they
lose the last week’s data or so. Others with home businesses often don’t
want to lose a day. Stock exchanges back up every second because they
can’t afford to lose a second’s worth of their data. The most important
thing is to backup regularly. A lot of our customers who get data
recovery done actually have a backup but it’s been too long since they
backed up. If you have an iMac, iMac Pro, or Mac Mini, we recommend an
external hard drive that is always plugged in as your Time Machine
backup; it backs up once an hour automatically. You can also use an
external hard drive as the Time Machine backup for your laptop, but it
requires you to remember to connect the drive regularly—And the time you
forget is often the time that your drive will crash. Time Machine runs
in the background when your Time Machine drive is connected; you can use
your computer while it backs up! In fact, the more often you backup,
the less time it takes since Time Machine only backs up the changes made
since your last backup.

We can! Clicking indicates a mechanical issue which may require a clean
room (also frequently called a lab) for recovery. The hardware we use
for data recovery allows us to pinpoint where data lives on the hard
drive. Sometimes, the drive only clicks when accessing certain areas of
the drive and it is possible there is no data on that part of the drive!
All cases are different but clicking does not mean you are doomed to
pay a higher cost for a lab recovery.

Yes, we have a clean room! Only about 20% of recoveries fail in such a
way that a clean room is required. These are among the most
labor-intensive procedures, and final costs can vary considerably
depending on current market prices of donor drives required to complete
the recovery process.

If the drive is in your computer, you should not turn it on anymore. If
it is an external hard drive, you should not power it on or connect it
to your computer. If it’s in pieces, bring us all the pieces. If you
need data that has been deleted, turn off the device immediately and do
not turn it back on. Do not use data recovery software, even those
marketed to be professional level software.

We cannot stress enough that you should not attempt to recover data with
data recovery software. The best attempt at recovering data is the
first attempt. Using recovery software as a first attempt can further
damage your data. We have seen an unfortunate number of cases where the
customer attempted to recover data with data recovery software first and
when they were unsuccessful, they brought it to us and there was only
so much we could do. While these cases are not necessarily lost causes,
they are more prone to results like partial recoveries, more
labor-intensive and costly recoveries, unorganized or corrupt data, or
worst of all: an unsuccessful recovery. The reason for this is the more
the hard drive spins, the more stress it puts on the drive. If it is a
mechanical failure, stressing the drive could actually grind the data
away! Not to say using recovery software is bad practice; after all, we
do use it in some recoveries but only AFTER we use hardware tools to
safely image the contents of your drive onto a functional drive.